Privacy Policy
1. Introduction
Welcome to HighBrow. We are committed to safeguarding the privacy of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore.
2. Personal Data We Collect
We may collect and process the following types of personal data:
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Contact Information: Name, phone number, email address, and physical address.
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Demographic Information: Age, gender, and date of birth.
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Service Information: Details of the services you have booked or purchased from us.
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Payment Information: Credit card details and billing information.
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Feedback and Reviews: Any feedback or reviews you provide regarding our services.
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Technical Information: IP address, browser type, and operating system.
3. Purpose of Collection
We collect and use your personal data for the following purposes:
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Service Delivery: To provide and manage our beauty services, including appointment scheduling and client communications.
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Payment Processing: To process payments for services rendered.
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Customer Support: To respond to inquiries, complaints, and feedback.
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Marketing: To send promotional materials, updates, and newsletters with your consent.
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Improvement of Services: To conduct research and analysis to improve our services.
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Legal Compliance: To comply with legal obligations and protect our legal rights.
4. Disclosure of Personal Data
We may disclose your personal data to:
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Service Providers: Third-party service providers who assist us in operating our business and providing our services.
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Legal Authorities: Law enforcement agencies, regulators, and other authorities as required by law.
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Business Partners: In connection with a merger, acquisition, or sale of all or a portion of our business.
5. Protection of Personal Data
We implement appropriate security measures to protect your personal data from unauthorized access, use, or disclosure. These measures include:
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Technical Measures: Encryption, firewalls, and secure servers.
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Organizational Measures: Access controls and regular security audits.
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Physical Measures: Secure premises and restricted access areas.
6. Retention of Personal Data
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law. When your personal data is no longer needed, we will securely delete or anonymize it.
7. Your Rights
Under the PDPA, you have the following rights regarding your personal data:
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Access: You have the right to request access to your personal data.
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Correction: You have the right to request correction of any inaccurate or incomplete personal data.
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Withdrawal of Consent: You have the right to withdraw your consent for the collection, use, or disclosure of your personal data.
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Complaint: You have the right to lodge a complaint with the Personal Data Protection Commission (PDPC) if you believe your rights have been infringed.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data protection practices, please contact us at:
HighBrow Email: info@highbrow.sg
Phone: [Insert Phone Number]
Address: [Insert Physical Address]
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and indicating the effective date of the update.
Effective Date: 20 January 2024